Customer Service Officer Job Circular 2024 Digicon Technologies Limited has released a notification for the recruitment of manpower. The company will hire 70 people for the post of ‘Customer Service Officer’. Interested candidates can apply online till June 26.
Company Name: Digicon Technologies Limited
Post Name: Customer Service Officer
Number of Posts: 70
Educational Qualification: Graduation/Diploma
Experience: Not applicable
Salary: 11,500 Tk
Job Type: Full Time
Type of Candidate: Male and Female
Age: 35 years
Work Place: Dhaka (Tezgaon)
Customer Service Officer Job Circular 2024
Requirements
Education
- Bachelor/Honors, Diploma
Additional Requirements
- Age at most 35 years
- Similar experience in BPO industry will get preference.
- Basic computer knowledge.
- Good oral communication skill.
- Good listening skill and analytical skill.
- Customer focus and adaptability to different personality types.
- Willingness to work in any shift/ roster.
Responsibilities & Context
Need to handle incoming calls to the prospective customers pertaining to the Client’s business. Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction. Identify customer needs, clarify information and provide solutions. Perform every call actively to solve client’s problem.
Must be knowledgeable about Facebook (Social media), email & web chat. Refer unresolved customer grievances to designated persons for further investigation. Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes. Report time to time to the team leader for complicated issues.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Tejgaon)
Read Before Apply
Job Location will be Tejgoan Satrasta. But only interview location will be Mirpur- 12.
Apply Procedure
Walk in Interview
Reporting Time: 10.00 am to 11.30 am. Day: Saturday to Thursday. Except Friday and Any Government Holiday. Please bring your CV & Photocopy of NID along with you. Location: (Level 4) Sofura Trade City (Aarong Building), 1 Sujat Nagar, MIrpur- 12, Pallabi, Dhaka- 1216.
Company Information
Digicon Technologies Ltd.
Address: 242 Tejgaon I/A, Gulshan Link Road, Dhaka
Apply Procedure: Walk in Interview Reporting Time: 10.00 am to 11.30 am. Day: Saturday to Thursday. Except Friday and Any Government Holiday. Please bring your CV & Photocopy of NID along with you. Location: (Level 4) Sofura Trade City (Aarong Building), 1 Sujat Nagar, MIrpur- 12, Pallabi, Dhaka- 1216.
Customer Service Officer Job Circular 2024 PDF IMAGE
How to Apply Link: https://jobs.bdjobs.com/jobdetails.asp?id=1257488&fcatId=16&ln=1
Answering customer queries accurately and in detail: Whatever questions come your way, you need to be able to answer them accurately. In some cases, you may need to do research or contact other departments. Assisting in problem solving: Customers may come to you with various problems. You have to listen to their problems, diagnose the cause of the problem and help them solve it or forward their problem to the concerned department. Receiving customer complaints and feedback: Customer complaints and feedback are important as they help us improve our services. You need to ensure that customers feel comfortable communicating their complaints and feedback to you and send them to the appropriate department.
Maintaining a positive relationship with customers: After interacting with you, customers should aim to have a positive experience. Treat them with dignity and friendliness, take their problems seriously and show them sincerity. Informing customers about the organization’s policies and procedures: Many times customers may not be aware of the organization’s policies or procedures. You need to give them the right information about it and if necessary explain the processes to them. Performing other tasks of the customer service department: Also, you may be required to perform other tasks of the customer service department, such as data entry, report generation, etc.
What skills do you need to perform this position?
Customer Service Job Circular 2024
Good Communication Skills: You must have strong verbal and written communication skills
So that you can clearly communicate with customers and understand their problems. Problem Solving Skills: You should have problem analysis and solving skills. It is your responsibility to listen to customers’ problems, find the root cause of the problem and solve it. Service Attitude Your service attitude should be strong. You should have a cooperative and helpful attitude towards your customers. Patience Customers may come to you with different problems and moods. You have to patiently talk to them and help them solve their problems.
Computer Skills You should have basic computer knowledge, as you will likely be using customer service software Knowledge of English Language: Although Bengali language skills are essential for this position, in some cases you may be required to speak or write English language. What are the benefits of working as a Customer Care Officer at Madina Trading Corporation? Attractive Salary and Benefits: We provide attractive salary and benefits to our employees. On-the-Job Training and Career Development Opportunities: We provide our employees with training and career development opportunities to enhance their skills. Healthy and Friendly Work Environment: We strive to ensure a healthy and friendly work environment.
